burnish your reputation, online and off

Reputation is everything in the business world, and these days, reputations are being made and unmade online. Potential customers – up to 85% of them– are reading your reviews. If you don’t know what’s being said, you can’t respond. Worse, you’ll have no way of knowing what’s working and what isn’t in the way you run your business.

But you don’t have to worry about that with Select Digital on your side. Our reputation management services ensure you’ll never be caught unaware. Whether the reviews are good, not so good, or a mix of both, you’ll know what they are, and we’ll help you craft a professional response every time.

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what sets us apart

We Make Sure You’re Listed

There are dozens of review sites out there that consumers in your area could be checking. If you’re not listed or if you’re listed inaccurately, it can have a devastating effect on your business.

We check all the top review sites, make corrections when necessary, and ensure that the right information about your business is front and center.

We Keep You in the Know

You don’t have time to check every single review site every day for new responses! That’s why our monitoring feature does it for you and automatically notifies you when a new review comes in. And if the review isn’t what you’d like it to be, we’ll work with you to craft a timely, professional response to it. These responses are crucial. Up to 71% of consumers who might be swayed by a bad review will often change their minds when they see a professional response from the business owner.**

We Work as a Team

Managing your reputation online is an important thing, but it’s not the only thing. We work closely with the SMM team to make sure we’re engaging with your customers wherever they happen to be. One key way we do this? We encourage your happy customers to leave reviews. After all, people who are unhappy with a business’s service are often the most vocal – but if we can get happy customers to chime in, too, you’ll look even better!

what you’ll receive

Your reputation management package is your ticket to understanding, monitoring, and improving your online reputation. Here’s what your package could include:

• Monitoring of your visibility across 15+ major review sites

• Monitoring of reviews across 10+ review sites

• Monitoring of your reputation on social media sites and the web

• Monitoring of the share of your voice against your competitors’

• Management of the Visibility Source Listings across 15+ major sites

• Management of and responses to reviews across 10+ major sites

• Management of and responses to mentions and reviews on social media sites and the web

• Synergy with your SEO, web design, SMM, SEM, and other services

Closely monitoring and managing your online reputation is a great start to your digital marketing campaign, but it’s only a start. To make sure you get the best results for your marketing efforts, it pays to work with a select team that understands your business and can help it to grow. Put your business on the path to success, and contact Select Digital today.

*Source: biakelsey.com

**Source: Bazaarvoice Conversation Index 6

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